The term "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.
This site is owned and operated by Arlies, a UK based company which provides goods for sale to the general public.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
1. The contract between us
We must receive payment before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us when we send you an e-mail stating that the goods have been despatched to you. Our acceptance of your order brings into existence a legally binding contract between us.
2. Ownership of rights
All rights, including copyright, in this website are owned by or licensed by Arlies. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose without prior permission.
3. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. Within our descriptions of items we may use such words as Silver or Gold, however these are not implying that the items are actually Sterling Silver or Gold Plated, we may just be describing the colour of the item. If an item however, is Sterling Silver or Gold Plated then the website will indicate this. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
The price of each item listed on the website is exclusive of VAT and carriage. The total price (including VAT and carriage) will be displayed on the checkout page.
5. Descriptions & Terminology
Descriptions of goods on the website are intended to give an accurate picture but we cannot always guarantee total accuracy.
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
7. Payment terms
We accept the following methods of payment: - Paypal and Credit/Debit Card. For any other payment methods please phone us. Goods will be dispatched once funds have cleared.
8. Order Process
Once you have placed your order and paid in full, your order will usually be despatched within the next 24 hours Monday to Friday (excluding Bank Holidays).
At busier times it may take 48 hours for your order to be despatched.
Should there be any delay with despatch due to holiday etc, you will always be informed via email (as long as one has been provided) and you will have the right to cancel your order.
We will place a notice on the website if at any times we are not despatching items due to holidays or any other reason.
Please note that if payment is made by e-cheque we will despatch your goods upon receipt and clearance of your chosen payment method.
9. Delivery and Delivery charges
All mail is posted 2nd Class or Royal Mail 48 and usually within 24 hours. At busier times this may take longer. This normally takes 3–5 working days. For urgent deliveries or orders outside of the UK please contact us at email@example.com and request a quote.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. See also delivery info.
10. Missing/Lost Items
If your item has not arrived within the period expected, please advise us as soon as possible. Please note that for UK domestic orders, Royal Mail do not class an item as missing/lost until after 15 working days. For international orders this is 25 working days.
If your order is reported as missing/lost we will liaise with Royal Mail to try and locate your order and Royal Mail may contact you directly to confirm non-receipt of goods.
We do require you to wait the specified time as stipulated by Royal Mail but we would appreciate it if you could keep us informed sooner rather than later.
If Royal Mail is unable to deliver a parcel they usually leave a card for the item to be picked up at your relevant Sorting Office. At times customers have found these cards late as they have gone under a mat, mixed with other mail etc and by the time this is realised Royal Mail have returned the item to us. Please ensure you check for delivery cards, your garages, sheds and neighbours or anywhere that you may have asked for parcels to be left. We also ask that you check with the relevant Sorting Office on more than one occasion.
Should items be returned to us as they have not been able to be delivered we will refund you, however, the cost of postage/courier service will not be refunded. This will apply even if you qualify for no delivery charges (free shipping).
We take every care to ensure that you order is delivered to you in the condition it has left us. On the rare occasion that your order has been damaged in transit we may ask for photos of the damage or fault to be emailed to us. We will then advise you of the next course of action to take. If you are asked to return the item a Returns Form will be sent/emailed to you and your postage will be reimbursed once receipt of the postage cost is provided. We will only reimburse the cost of the most economic return postage. We will not reimburse the cost of recorded or signed for postage unless we have asked you to return it this way.
12. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once we have received cleared payment in full and they have been successfully delivered.
13. Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order. An acceptance of your order will take place on despatch of the good(s) ordered.
14. Cancellation rights
Orders can be cancelled or changed (such as removing items, adding items or increasing quantities of items) if they have not been shipped. Please be aware that orders are generally shipped within one working day, so it is advisable to call us on 01446 772463 as soon as possible when you want to cancel or change an order. Emails are only picked up sporadically throughout the day and could be missed so please telephone us to ensure that your change or cancellation is dealt with as quickly as possible.
Under the Distance Selling Regulations you have the legal right to cancel your order within fourteen days of receipt of your goods (with the exception of any made to order/specially ordered items). You do not need to give us any reason for cancelling your contract. However, you will need to notify us in writing if you wish to cancel your contract.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit/debit card or Paypal account will be re-credited to your card or account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
15. Cancellation by us
We reserve the right to cancel the contract between us if:
a. We have insufficient stock to deliver the goods you have ordered; or
b. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; and
c. If we do cancel your contract we will notify you by e-mail and will re-credit your account any sum deducted by us from your credit/debit card or Paypal account as soon as possible but in any event within 30 days of your order.
16. Returns & Refunds Policy
Upon receipt of your order we recommend you check your items immediately and inform us within 48 hours of any damaged items or incorrect quantities.
If you are not completely satisfied with your purchase, please e-mail us at firstname.lastname@example.org and we will send you a Returns Form for you to fill out and include in your return package to us.
We must be advised of any returns before they are sent back to us.
You will need to await authorisation before you return the item. All items must be returned in their original condition within 14 days of authorisation.
Returns received outside the returns period time frame are accepted at the discretion of Arlies.
All products to be returned must be carefully repackaged with their original packing with tags attached and be in an unused condition. We will not refund goods that have been worn, do not have their original packaging or show obvious signs of abuse.
Refunds will only be issued upon receipt of the returned item, and that we are satisfied that the returned item has not been used or worn unless it is found to be faulty. If the product has been opened and/or used no refund will be payable and the item will only be returned to you if you pay the additional return postage costs.
You are required to arrange and pay for the return of item(s) to us.
Under no circumstances are we able to accept the return of earrings in compliance with current Health & Hygiene regulations.
The item is your responsibility until it reaches us. For your own protection, we recommend that you request proof of posting when returning the item. We cannot be held responsible for returns that are lost in transit.
17. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
Arlies is not connected to or affiliated with any celebrity on our website. We are not representing these celebrities, nor are they official sites of them. Any trade marks/names featured on this website are owned by respective trade mark owners. Where trademarks or celebrity name is referred to it is used solely to describe or identify the products or services and is no way assertion that such products or services are endorsed by or connected to Arlies. All rights reserved.